Frequently Asked Questions
Q: When can I place an order?
A: the online store is open from Tuesdays at 5:00PM until Fridays at 8:00AM
Q: Must I order every week?
A: No! With our CSA, you choose when to place an order and can skip weeks whenever you like. We do ask that you select at least $20 worth of items when you place an order.
Q: What if I forget to pick up my share?
A: Please remember to pick up your share during the time specified for your pickup location. If you place an order, the value of your order will be charged to your account. Some hosts may kindly hold a forgotten share for you to pick up later, but this is not to be expected. Please respect your share hosts!
Q: What should I do with the boxes?
A: we would like to reuse share boxes as much as possible. Please unfold each box so that it lays flat and return it to your pickup location the following week.
Q: Will you always have what I order?
A. Sometimes we may have shortages and will omit an item from your order or offer a close substitute. Pests, weather, and other catastrophes could result in a smaller-than-expected harvest. If we must omit an item, we will credit your account accordingly. If we offer a substitute, we will make note on your packing slip.
Q. Are you perfect?
A. Definitely not! But we are committed to offering amazing produce and a great CSA experience. Occasionally, you may find that we placed the wrong item in your box or forgot an item altogether. Let us know right away if you are dissatisfied with anything in your share and we will credit your account.
Q: When can I place an order?
A: the online store is open from Tuesdays at 5:00PM until Fridays at 8:00AM
Q: Must I order every week?
A: No! With our CSA, you choose when to place an order and can skip weeks whenever you like. We do ask that you select at least $20 worth of items when you place an order.
Q: What if I forget to pick up my share?
A: Please remember to pick up your share during the time specified for your pickup location. If you place an order, the value of your order will be charged to your account. Some hosts may kindly hold a forgotten share for you to pick up later, but this is not to be expected. Please respect your share hosts!
Q: What should I do with the boxes?
A: we would like to reuse share boxes as much as possible. Please unfold each box so that it lays flat and return it to your pickup location the following week.
Q: Will you always have what I order?
A. Sometimes we may have shortages and will omit an item from your order or offer a close substitute. Pests, weather, and other catastrophes could result in a smaller-than-expected harvest. If we must omit an item, we will credit your account accordingly. If we offer a substitute, we will make note on your packing slip.
Q. Are you perfect?
A. Definitely not! But we are committed to offering amazing produce and a great CSA experience. Occasionally, you may find that we placed the wrong item in your box or forgot an item altogether. Let us know right away if you are dissatisfied with anything in your share and we will credit your account.